Q: Do you ship to APO/FPO addresses?
A: Absolutely! All we ask is that you ensure that the formatting for the address is 100% correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO/FPO address:
Q: I placed my order and my card was charged. When will my order ship?
A: While many of our products are maintained in stock, some designs we print to order, just for you, in our production facility in Savannah, Georgia. Orders typically take about 2-4 business days to produce. Once it's printed we fold it, bag it and ship it to the address of your choosing.
Q: What does 'Awaiting Fulfillment' mean?
A: 'Awaiting Fulfillment' means that your order has been fully captured and is being processed by our fulfillment team. Unless specifically contacted by our team you should not be concerned with it being processed. As soon as your order is picked from the shelf and packaged it will be supplied with a tracking number and your order status will change to 'COMPLETED'. Sometimes we need to reprint items as they sell out quickly and it may take up to a week to ensure you get the best product we can provide. We just ask you to be patient and if you have any issues to please message our customer service staff.
Q: How do I recover my username?
A: Your username is the email address you used to process your order. If you have issues with this please contact firstname.lastname@example.org
Q: How do I recover my password?
A: Please go to this link
Q: I checked out as a guest...how do I check my order status?
A: You should have received an email from us asking if you wanted to register your email as an account. Click on the provided link and create a password. Now you can check status, submit inquiries and request exchanges/returns.
Q: How do I submit a customer service issue?
A: Please email us at email@example.com and our customer service department will get back to you within 24 business hours.
Q: How do I process a Return or Exchange request?
A: We accept exchanges within 30 days, as long as the design is NOT a limited time design. Also, it cannot be worn or washed. To make an exchange, please contact us at firstname.lastname@example.org. We cannot refund Limited Time Pre-Order Specials. Your item can not be worn or washed and you will need to send your item back to: Article 15 Clothing C/O Nine Line Apparel 450 Fort Argyle Road, Savannah, GA 31419. We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.
NOTE: We will gladly exchange any shirts that have manufacturing flaws or defects. Please know that we only accept unwashed, unworn items for return or exchange. Original packaging is preferred, but not required. Please refer to our returns policy for more details.
Q: I ordered a Limited Time Design, and it hasn’t shipped yet. Why?
A: The item you are referring to was a LIMITED TIME SPECIAL. What that means is we put the design on the website for 2 weeks only for customers to pre-order. At the end of those two weeks, the special is no longer available for purchase. We then create all of them in bulk during a 3-5 day window and ship them out on the specified ship date. When you order a limited time special, the ship date is in the description of each shirt and will be included in any email confirmations associated with your order. Once this order has shipped, you will receive an email with a tracking number that will give you a delivery date.
Q: My order contains a Limited Time Design but the other items haven’t shipped.
A: Any order containing a Limited Time Design item will NOT ship until the specified ship date that is listed in the product description. The order in it’s entirety will ship on that date. This means that an order placed on the first day of a Limited Time Design may not ship for up to 25 days after the date the order was placed. If you would like to split ship your order, please contact customer service at email@example.com
Q: Can I still order a Limited Time Design after it has closed?
A: Unfortunately, once a pre-order is closed, we can not take any more orders for that design. We sometimes have extra made and it is possible that we have one we can sell you. You will have to wait 2 weeks after the pre-order is shipped out to ensure that every customer who ordered received their order. After that 2 weeks, we would be more than happy to sell you one of the extras we have. Please contact customer service at firstname.lastname@example.org
Q: Can I cancel my Limited Time Design?
A: You may cancel a pre-order anytime before it closes. If it is past the CLOSE date and the item is already in production, we will provide a store credit for 50% of that item's cost. Refunds usually take 24-48 hours to post.