FAQ


What does 'Awaiting Fulfillment' mean?

'Awaiting Fulfillment' means that your order has been fully captured and is being processed by our fulfillment team. Unless specifically contacted by our team you should not be concerned with it being processed. As soon as your order is picked from the shelf and packaged it will be supplied with a tracking number and your order status will change to 'COMPLETED'. Sometimes we need to reprint items as they sell out quickly and it may take up to a week to ensure you get the best product we can provide. We just ask you to be patient and if you have any issues to please go through you account and message our customer service staff. 

 

How do I recover my username?

Your username is the email address you used to process your order. If you have issues with this please contact [email protected]

 

How do I recover my password?

Please go to this link

http://www.article15clothing.com/login.php?action=reset_password

 

I checked out as a guest...how do I check my order status?

You should have received an email from us asking if you wanted to register your email as an account. Click on the provided link and create a password. Now you can check status, submit inquiries and request exchanges/returns.

 

How do I submit a customer service issue?

Please log in to your account and go to View Order Status. Please enter a message or email us at [email protected] and our customer service department will get back to you within 2 business days

 

How do I process a Return or Exchange request?

Please log in to your account and go to View Completed Orders. Please initiate a return/exchange request by clicking the radio button. Additionally, you may enter a message and our customer service department will address you through our Website.

 

NOTE: We will gladly exchange any shirts that have manufacturing flaws or defects. Please know that we only accept unwashed, unworn items for return or exchange. Original packaging is preferred, but not required.